Personalised items and your right to cancel
Every Snap Printed order is made specially for you, using the photos you upload and crop. Because of this, our products are classed as personalised/bespoke goods under the Consumer Contracts Regulations 2013 — this means the standard 14-day “change of mind” cancellation right that applies to most online purchases does not apply once we’ve begun production.
If you need to change or cancel an order, contact us at hello@snapprinted.co.uk as soon as possible — if it hasn’t yet gone into production, we’ll do our best to help.
Faulty, damaged, or incorrect items
This doesn’t affect your rights if something goes wrong. Under the Consumer Rights Act 2015, you’re always entitled to a repair, replacement, or refund if your order arrives:
- Faulty or damaged in transit
- Not matching what you ordered (for example, the wrong pack size)
- Significantly different from the photos you uploaded due to a printing error on our part
To report a problem, email hello@snapprinted.co.uk within 30 days of receiving your order, with a photo of the issue and your order number. We’ll sort out a replacement or refund as quickly as we can.
Refunds
Approved refunds are issued to your original payment method (Stripe or PayPal) within 14 days.
Questions?
Get in touch at hello@snapprinted.co.uk — we’re a small business and want to put things right if something’s gone wrong.